To create a credit memo, click Refunds & Credits on the QuickBooks home page or open the Customers menu and select Create Credit Memos/Refunds. ![]() When you issue a credit memo to a customer, you have three options for returning the money they paid. Retaining the funds in the customer account.You can deal with the amount of the credit by: This is the more complicated of the two and requires more bookkeeping, since you’re tracking the sale, its payment, and the return item. A customer returns an item for which they’ve already paid, and you have to credit him or her for its cost. Credit MemosĪ credit memo is just what it sounds like. Do you know when and how they should be used? Here are the basics. QuickBooks provides forms that allow that transfer of funds: credit memos and refunds. There are times, though, when you have to issue a payment to a customer. It simplifies the process of recording payments and it offers reports that let you keep track of it all. QuickBooks supports online payments, so you can accept debit or credit cards and electronic checks. It comes equipped with customizable invoice templates for billing customers and sales receipts for recording instant sales. QuickBooks is very good at helping you get paid. Here’s how to issue credit memos and refunds in QuickBooks. ET and you can Register Here.You’re accustomed to money going in a certain direction, but sometimes you have to pay your customers. That webinar is scheduled for April 22 at 12:00 p.m. You also will notice that I have an upcoming webinar in conjunction with Insightful Accountant titled, QuickBooks® Online Banking in which I will show you how to add a bank account to QuickBooks, import and match transactions, categorize your expenses, attach receipts and more. By the way be certain to use code IA10 for 10% off. If you found this workflow something new or different then you might find my QBO Knowledge Base helpful, just head over to my website for plenty of content. Turning Credit Memos into Refunds takes time that could be used for better purposes. It's essential that QuickBooks Online users understand the difference between Credit Memos and Refunds. This makes the customer’s Accounts Receivable $0 as well. The balance will now be $0 for the payment. You will see an Unapplied Payment at the bottom under Credits. Up at the top right, click Receive Payment.Click Save to save the invoice but stay in the window. Create an Invoice for that customer with the exact same details as the Refund Receipt, including the same date, product/service, and amount of the refund.When your customer has a Credit Memo causing a negative balance and you are returning the money, make a Refund Receipt and then add these two steps: ![]() A major PEBCAK is to use a separate Expense account like “Refunds.” Refunding a Customer Credit Reverse the income that was made from the original sale. If your ran an ACH payment through QB Payments, you’ll need to refund them with a manual check.īe sure to choose the same Product/Service that was originally charged. If you’re paying by Check, fill in the Check no. In Refund From, choose your account where your funds will be drawn from. If you’re using QuickBooks Payments Merchant Services, you can fill in their credit card details and refund directly to their card. If you will be refunding to a credit card, select the card type in the Payment Method. To properly record a Credit Memo, select +New > Credit Memo. Credit MemosĬredit Memos are used when you are refunding a Customer, but maintaining the difference as a store credit to be applied to a future purchase. This week we want to return to another aspect of the sales cycle and look at Credit Memos and Refunds because sooner or later a customer or client is going to either return merchandise or be due a refund for services rendered. In last week's article we stepped away from the 'sales cycle' to make certain that we all had the proper workflow for handling Bank Deposits and Undeposited Funds correct in an attempt to prevent the all too common problems associated with those procedures. In each of those cases our illustrated workflows ended each with a Bank Deposit. We also covered the workflows for Invoicing & Payments, and Estimates & Progress Invoicing. ![]() In earlier articles within this series we looked at the workflows for 'sales' using Sales Receipts as our first example in which we also introduced undeposited funds.
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